Privacy Policy GDPR

Privacy Policy GDPR

This Privacy Policy sets out how we, Right Horse Right Home Limited, Company No 09646271,  obtain, store and use your personal information when you use or interact with our website, (our website), or where we otherwise obtain or collect personal information.  The effective date of this Privacy Policy is 1st May 2018.

Please read this Privacy Policy carefully. We recommend that you print off a copy of this privacy Policy and any future versions in force from time to time for your records.

Our Details

You can contact us by writing to 414-416 Blackpool Road, Ashton-On-Ribble, Preston, England, PR2 2DX or sending an email to or calling us on 01844 342672 if you have any additional questions about Right Horse Right Home Limited’s collection and storage of data

You can

Contact us at any time to;

  • Request access to information Right Horse Right Home has about you
  • Correct any information that Right Horse Right Home has about you
  • Delete information that Right Horse Right Home has about you

How we collect or obtain personal information about you

We collect personal information about you when you provide it to us, such as through your use of our website and its features, when you contact us directly by email, via social media, phone or in writing, when you complete one of the forms on our website or any other means by which you provide information to us.

Cookies and other Technologies

We use technologies such as cookies and pixel tags to provide, improve, protect and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services.  You can access our Cookie Policy here.

Personal information we collect or obtain about you

It is possible to browse our website without providing us with any personal information on who you are. However, to use our services; advertising horse for sale or loan, placing Wanted Adverts, horse applications or purchasing membership or products, it is necessary to register on the website and provide personal data.

The type of information we collect about you may include information such as;

  • Your name
  • Your email address
  • Your address
  • Your phone number
  • Information about your computer (ie your IP address)
  • Information about how you use our website
  • Information about your mobile device (such as your geographical location)
  • Information about your horse for sale (horse advert)
  • Information about the type of horse you are looking for (Horse Wanted Advert)
  • Information about the type of home you can offer a new horse (Horse Application/Wanted Advert)

Our Legal Basis for processing data

During a user’s registration and later if they go on to use additional features of our website, they provide information such as name, email, phone number, horse details and other relevant data.  The information is used by Right Horse Right Home Limited to identify the user and provide them with support services.

Can people under 16 years old use the website?

If you are under 16, you may use only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 16 without the consent of the child’s parent or guardian.

How we share your information

A) Personally Identifiable Information

We respect the importance of privacy. Other than as provided in this privacy policy, we do not sell your Personal Information, nor do we share it with unaffiliated third parties for their own marketing use, unless we have your consent or we are required by law to do so. Generally, we may disclose the information we collect, including Personal Information, in order to facilitate our provision of the Services or communications with customers, to operate our business, to advertise or promote our Services, to facilitate changes to or transfers of our business, as required by law, or with your consent.

If you join the website as a Gold or Premier Member your contact details will be shared with Personal Group PLC who are responsible for facilitating the RHRH Rewards App, exclusively available to our Gold and Premier Members.  They do not share your information with any other companies and your information is sent to them and stored by them securely until such time that you cancel your membership subscription and your data is then removed.

B) Non Personally Identifiable Information

We may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.


We may contact you for marketing purposes by email if you have agreed to be contacted in this manner. By subscribing to Right Horse Right Home emails or opting in to email communication from Right Horse Right Home, you grant us the right to use the email for both email marketing purposes and advertisement targeting.  If you submit a Wanted Advert to the website you will receive email alerts of horses that match all or some of your specific search criteria.  If you remove your Wanted Advert via your My Horses area of the website these emails will cease to be sent to you.
We may include information from other organisations in our E Newsletter. It is your choice as to whether you want to receive information about our work. If you do not want us to use your personal information in these ways please tick the relevant box at the point of registration or via your My Profile area of your account.
You may opt-out of our marketing emails at any time by clicking the ‘unsubscribe’ link at the end of our marketing emails. You can also change any of your contact preferences at any time via your Mr Profile area of your account or by telling us that you don’t want us to contact you for marketing purposes by telephone, or by post by using the contact us page on the website here.
We will not use your information for marketing purposes if you have indicated that you do not wish to be contacted for such purposes. However, we will retain your details on a suppression list to help ensure that we do not continue to contact you.

Text Notifications

If you have a horse published with us on the website, and have provided your mobile number, we will send you text notifications when buyers or loaners apply for your horse.  These are service related notifications and do not constitute marketing.  Marketing text messages containing special offers will only be sent to you if you have provided consent either at the point of registration or via your My Profile area of your account where you can select your contact preferences.

Accessing and Updating your Personal Information

You can access and update your personal information when you login to the website and visit any of your personal account menu options; My Profile, My Membership, My Horses. Information can be edited or deleted from these areas of your account..  You can also update your preference choices on how you wish to be contacted via your My Profile area of your account.

How secure is information about me?

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Data Retention

We only retain the Personal Data collected from a user for as long as their account is active or for a limited period of time for as long as is needed to fulfill the reasons for why it was initially collected, unless otherwise required by law.


If we are involved in a reorganisation, merger, acquisition or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.

We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.