Terms and Conditions

Terms and Conditions


Thank you for using RIGHT HORSE RIGHT HOME (the “Website”).

This page states the terms under which you may use the Website. By accessing the Website you accept and agree to be bound by these Terms.

A. Intellectual property

The content of the Website, including but not limited to text, graphics, logos, software and trademarks are the property of Right Horse Right Home Ltd.   Right Horse Right Home Ltd does not tolerate copyright infringement and will actively pursue any known infringement to the full extent of the law.

B. Restrictions on use

You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use Right Horse Right Home content in any way except for your own personal use. Nor may you use the Website to create, amend, update or verify any databases, directories, customer lists, mailing lists or other records.

The use of Right Horse Right Home data as a source or target for direct marketing, telemarketing, market research, or any other marketing activity on yours, or someone else’s behalf, is strictly prohibited.

C. Website Warranties

Right Horse Right Home does not guarantee the timeliness, completeness or performance of the Website or any of the content. While we try to ensure that all content featured on the Website is correct at the time of publication, no responsibility is accepted by Right Horse Right Home for any errors, omissions or inaccurate content on the Website.

We will not be liable for any loss or damage, financial or otherwise as a result of you using the information provided on the Website, nor does Right Horse Right Home guarantee the suitability or quality of any products or services featured on the Website.

Right Horse Right Home does not warrant that access to the Website or the features on the Website will be uninterrupted or error free. Nor does Right Horse Right Home warrant that the server on which the Website is based is free of Viruses or other harmful code.

D. Contributions to the site

Contributions made to the Website are encouraged, providing they are made in a responsible manner and are in no way inaccurate, defamatory or misleading.

Right Horse Right Home reserves the right, without any obligation whatsoever, to review, correct, remove or modify any content submitted to the website.

E. Advertising your Horse on Right Horse Right Home

The Information you provide in relation to your horse must be accurate and truthful.

All horses should be listed honestly and truthfully by their owners providing full detail about the suitability of the horse to undertake activities and to include any past or current health or behaviour issues which may influence the horse’s ability to participate in certain activities.   It is important to upload suitable images of the horse to the advert.  If you are unable to upload your image you can send it to info@righthorserighthome.co.uk 

By using the Right Horse Right Home Website interested parties are required to complete the online application form.  The Owner is advised to thoroughly read the content of the application before making any decision to invite the applicant to view the horse.  The application will provide the Owner with a broad, in depth account of the person’s experience, what they wish to do with the horse, where they intend to keep it and the time and commitment they can give to the horse.

Right Horse Right Home will not knowingly introduce owners to unsuitable buyers or loanees. Right Horse Right Home cannot however be held responsible for any incompatibility between owner and buyer or loanee and will not be responsible for any costs incurred in rectifying any problems.

Right Horse Right Home only acts as an introducer between owner and buyer or loanee. It is the responsibility of the owner to ensure the new owner or loanee is suitable to care for your horse.

The data relating to horses listed with Right Horse Right Home may be used for research purposes in order that trends can be identified

The images submitted on your listing may be used for promotional purposes.

It is strongly recommended that the owner

  • Only invites those individuals to come and see their horse who have made an online application through this website
  • Invites applicants to visit and trial the horse on more than one occasion to assess suitability
  • Invites the applicant to have the horse vetted or liaise with the horse’s vet to obtain a clinical history
  • Follows up professional references in respect of the potentially suitable applicant.
  • Visits prospective new homes to assess suitability or instructs Right Horse Right Home to facilitate this on the owner’s behalf
  • Requests Right Horse Right Home to put together a tailormade Contract of Sale or Loan Agreement
  • Stays in regular contact with the new owner or loanee of the horse once a rehome decision has been made

No emotive language may be used in the advertisement for the horse and will be removed by Right Horse Right Home if deemed inappropriate.

F. Applying for a Horse on Right Horse Right Home

The information you provide in relation to your application must be accurate and truthful.

For anyone wishing to apply for a horse it is important that you fully realise the cost, care and commitment required when caring for a horse. Please ensure that you read advice available on our website and other sites such as the British Horse Society located here: http://www.bhs.org.uk/welfare-and-care/buying-and-loaning-horses

The owners who have listed their horses with Right Horse Right Home are interested in the best of homes for their horses hence they have chosen our website which insists on full and detailed applications being submitted before contact details are shared.  Due to this extensive sharing of honest and detailed information about the horse and the potential new owner or loanee the likelihood of finding the Right Horse and Right Home is vastly increased.

Right Horse Right Home has not physically inspected any of the horses listed on the site nor can it verify any passport information. Right Horse Right Home cannot be held responsible for any incompatibility between owner and buyer or loanee and will not be responsible for any costs incurred in rectifying any problems.

Your Application will be processed as follows:

  • On payment of the subscription your application will be sent to the owner for their assessment.
  • Wait for the Owner to get in touch or after 24 hours contact us and we will chase them on your behalf.
  • Your application will be published as a Wanted Advert if you have made this request on the form.
  • If successful in your application, the owner should invite you to view and trial the horse.
  • When viewing and trialling horses it is advisable to ensure you have adequate personal accident insurance
  • If you wish to proceed with the purchase or loan after visiting the horse you are advised to have the horse vetted
  • You are then advised to invite the Owner to visit your yard although not compulsory.
  • Bespoke Contracts of Sale and Loan Agreements are advisable and are available for purchase from the online shop.
  • If unsuccessful in your application, you can request feedback and apply for other horses through the website.
  • If your application is published as a Wanted Advert you will be notified by email when horses matching your search criteria come available

Right Horse Right Home only acts as an introducer between owner and buyer or loanee. It is the responsibility of the owner to ensure the new carer is suitable to care for their horse and the responsibility of the applicant to best ensure the horse is suitable for them.

The data, (not personal details), relating to applications may be used for research purposes to identify trends.

G. RIDERSMATE

Right Horse Right Home facilitates the sale of RIDERSMATE.  Returns, refunds, exchanges and queries relating to the product should be directed to the manufacturer. Click here to be redirected to Ridersmates website for full details.

H. EvoEquine Breath Easy Bridle

Right Horse Right Home facilitates the sale of EvoEquine Breath Easy Bridles.  Returns, refunds, exchanges and queries relating to the product should be directed to the manufacturer as per their terms and conditions. Click here to be redirected to EvoEquine website for full details.

I. TrailerCam & SolarHub

Right Horse Right Home facilitates the sale of TrailerCam and SolarHub.  Returns, refunds, exchanges and queries relating to the product should be directed to the manufacturer as per their terms and conditions below.

TrailerCam and SolarHub are distributed from ArgihealthAgrihealth Animal Health is a wholesale provider of animal health and equipment products. They are currently one of the largest animal equipment wholesalers in the UK and Ireland offering a unique next day delivery service throughout England, Scotland, Wales and the whole island of Ireland. They stock quality products that are competitively priced and promptly delivered. Expert technical and customer service is also delivered through a highly experienced sales force.

Warranties:

As per the individual manufacturer’s guide lines:

TrailerCam

SolarHub

Returns:

All queries relating to returns should be directed back to Agrihealth, whether that be due to faulty, damaged or incorrect goods or a change of mind.

Enquiries:

Telephone:02838 314570
Fax:02838 314577
Email:info@agrihealth.co.uk

J. Zhoodz

Right Horse Right Home facilitates the sale of Zhoodz products.  Returns, refunds, exchanges and queries relating to the product should be directed to the manufacturer as per their terms and conditions. Click here to be redirected to EvoEquine website for full details.

K. Primus

Right Horse Right Home facilitates the sale of Primus products.  Returns, refunds, exchanges and queries relating to the product should be directed to the manufacturer as per their terms and conditions.

Returns Policy
Terms and Conditions

L. Privacy Policy

This Privacy Policy sets out how we, Right Horse Right Home Limited, Company No 09646271,  obtain, store and use your personal information when you use or interact with our website, www.righthorserighthome.co.uk (our website), or where we otherwise obtain or collect personal information.  The effective date of this Privacy Policy is 1st May 2018.

Please read this Privacy Policy carefully. We recommend that you print off a copy of this privacy Policy and any future versions in force from time to time for your records.

Our Details

You can contact us by writing to 414-416 Blackpool Road, Ashton-On-Ribble, Preston, England, PR2 2DX or sending an email to rebecca@righthorserighthome.co.uk or calling us on 01844 342672 if you have any additional questions about Right Horse Right Home Limited’s collection and storage of data

You can

Contact us at any time to;

  • Request access to information Right Horse Right Home has about you
  • Correct any information that Right Horse Right Home has about you
  • Delete information that Right Horse Right Home has about you

How we collect or obtain personal information about you

We collect personal information about you when you provide it to us, such as through your use of our website and its features, when you contact us directly by email, via social media, phone or in writing, when you complete one of the forms on our website or any other means by which you provide information to us.

Cookies and other Technologies

We use technologies such as cookies and pixel tags to provide, improve, protect and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services.  You can access our Cookie Policy here.

Personal information we collect or obtain about you

It is possible to browse our website without providing us with any personal information on who you are. However, to use our services; advertising horse for sale or loan, placing Wanted Adverts, horse applications or purchasing membership or products, it is necessary to register on the website and provide personal data.

The type of information we collect about you may include information such as;

  • Your name
  • Your email address
  • Your address
  • Your phone number
  • Information about your computer (ie your IP address)
  • Information about how you use our website
  • Information about your mobile device (such as your geographical location)
  • Information about your horse for sale (horse advert)
  • Information about the type of horse you are looking for (Horse Wanted Advert)
  • Information about the type of home you can offer a new horse (Horse Application/Wanted Advert)

Our Legal Basis for processing data

During a user’s registration and later if they go on to use additional features of our website, they provide information such as name, email, phone number, horse details and other relevant data.  The information is used by Right Horse Right Home Limited to identify the user and provide them with support services.

Can people under 16 years old use the website?

If you are under 16, you may use www.righthorserighthome.co.uk only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 16 without the consent of the child’s parent or guardian.

How we share your information

A) Personally Identifiable Information

We respect the importance of privacy. Other than as provided in this privacy policy, we do not sell your Personal Information, nor do we share it with unaffiliated third parties for their own marketing use, unless we have your consent or we are required by law to do so. Generally, we may disclose the information we collect, including Personal Information, in order to facilitate our provision of the Services or communications with customers, to operate our business, to advertise or promote our Services, to facilitate changes to or transfers of our business, as required by law, or with your consent.

B) Non Personally Identifiable Information

We may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.

Marketing

We may contact you for marketing purposes by email if you have agreed to be contacted in this manner. By subscribing to Right Horse Right Home emails or opting in to email communication from Right Horse Right Home, you grant us the right to use the email for both email marketing purposes and advertisement targeting.  If you submit a Wanted Advert to the website you will receive email alerts of horses that match all or some of your specific search criteria.  If you remove your Wanted Advert via your My Horses area of the website these emails will cease to be sent to you.
We may include information from other organisations in our E Newsletter. It is your choice as to whether you want to receive information about our work. If you do not want us to use your personal information in these ways please tick the relevant box at the point of registration or via your My Profile area of your account.
You may opt-out of our marketing emails at any time by clicking the ‘unsubscribe’ link at the end of our marketing emails. You can also change any of your contact preferences at any time via your Mr Profile area of your account or by telling us that you don’t want us to contact you for marketing purposes by telephone, or by post by using the contact us page on the website here.
We will not use your information for marketing purposes if you have indicated that you do not wish to be contacted for such purposes. However, we will retain your details on a suppression list to help ensure that we do not continue to contact you.

Text Notifications

If you have a horse published with us on the website, and have provided your mobile number, we will send you text notifications when buyers or loaners apply for your horse.  These are service related notifications and do not constitute marketing.  Marketing text messages containing special offers will only be sent to you if you have provided consent either at the point of registration or via your My Profile area of your account where you can select your contact preferences.

Accessing and Updating your Personal Information

You can access and update your personal information when you login to the website and visit any of your personal account menu options; My Profile, My Membership, My Horses. Information can be edited or deleted from these areas of your account..  You can also update your preference choices on how you wish to be contacted via your My Profile area of your account.

How secure is information about me?

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Data Retention

We only retain the Personal Data collected from a user for as long as their account is active or for a limited period of time for as long as is needed to fulfill the reasons for why it was initially collected, unless otherwise required by law.

Changes

If we are involved in a reorganisation, merger, acquisition or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.

We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.

M. User Accounts

As stated in our Privacy policy, we reserve the right to send you certain communications relating to your account, such as service announcements and administrative messages without offering you the opportunity to opt-out of receiving them.

You may not use, or allow others to use, your account to:

Post any content that is abusive or defamatory or which discloses private or personal matters concerning any person.

Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with anyone or entity.

N. Gold & Premier Membership

In exceptional circumstances, we reserve the right to close a  Member’s account without any claim to a refund if we find that they are in breach of the terms and conditions of the site.  Members are bound by the terms and conditions of the site (as stated on this page and our FAQ’s) in the same way as any other site user.

O. Cancellation/Refund Policy

Gold and Premier Members are freely available to cancel their subscriptions at any time from their My Membership area of their account. Once Gold or Premier Membership are cancelled future payments will cease.  It is the responsibility of the user to cancel their membership if they no longer require our services.  If a horse advert is removed from the website membership is not automatically cancelled as users may have more horses they wish to advertise or may wish to apply for horses through the website.

Refunds are available to those who join to become Gold Members in order to apply for a horse only if the horse applied for is no longer available and no further horses are suitable for the applicant to apply for within the term of their membership.

P. General

If you see any content on the site that is incorrect, is illegal or breaches anyone else’s rights, please contact us.

Right Horse Right Home may change, alter or modify these Terms at any time. Any changes to these Terms will be posted on the Website. If you do not agree to Terms on this page, you should cease use of the Website.

Registered Office Address: 410/414 Blackpool Road, Ashton on Ribble, Preston, Lancashire PR2 2DX

Registered Company Number: 09646271